In a recent survey conducted by industry experts, we asked recruiters in banks, telecommunication and various blue-chip companies what was the major factor that they consider when recruiting new customer service staff.
ALL of them confirmed that they usually prefer to hire applicants that have a professional certification in customer service and are members of a recognised customer service institute or body.
A customer service officer in a top company earns an average of N50, 000 to N120, 000 per month so if you want to guarantee that you will pass any customer service or marketing interview that you attend; our advice to you is to get a professional training & certification from a reputable customer service body. That is the secret.
The most recognised body of such in Nigeria is the Institute of Customer Service of Nigeria (ICSN) which is approved by the Federal Ministry of Education.