How to Get a Customer Service Job in a Bank, Telecoms or Blue-chip Company in Nigeria!

In a recent survey conducted by industry experts, we asked recruiters in banks, telecommunication and various blue-chip companies what was the major factor that they consider when recruiting new customer service staff.

ALL of them confirmed that they usually prefer to hire applicants that have a professional certification in customer service and are members of a recognised customer service institute or body.


A customer service officer in a top company earns an average of N50, 000 to N120, 000 per month so if you want to guarantee that you will pass any customer service or marketing interview that you attend; our advice to you is to get a professional training & certification from a reputable customer service body. That is the secret.


The most recognised body of such in Nigeria is the Institute of Customer Service of Nigeria (ICSN) which is approved by the Federal Ministry of Education.



Now a Fast and Easy Way to Get Certified in 48 Hours.

In the past you needed to travel outside Nigeria and pay thousands of dollars to get this rare and highly respected training & certification but the Institute of Customer Service of Nigeria (ICSN), a body accredited by the Federal ministry of Education has partnered with a UK-Based body Institute of Customer Service and Relationship UK to start offering this training here in Nigeria at a highly subsidized rate.

The training has commenced and the Lagos chapter of the Institute is NOW offering a special 2 day course and membership of the body at subsidized rates.

The training covers an international customer service curriculum tenable worldwide and at the end you will be issued with professional certificate from the ICSN and also inducted as a member of the ICSN.

Did You know That?

Benefits of registering right now without delay

Here are all the things that you will get when you are fully registered. Two days intensive customer service training by local and foreign-based instructors

Entry Qualifications


What People Are Saying...

"I recently got a job as a customer service officer at the Lagos branch of a new generation bank. During our welcome party, my new boss revealed to me that it was our customer service certifications that made them hire ten of us out of the 200 people that were shortlisted. My ICSN certificates got me a job so the money spent was not a waste at all!"
- Linda Efekeraye ICSN, Banker, Lagos

Recently the company I work for was downsizing and laying off people. Our whole department was shut down and everyone was laid off except me. The luck I had was that I had a customer service certificate from ICSN so I was transferred to the customer service department instead and now I am even getting a bigger salary"
- Kemi Shobanjo ICSN, Abuja

How to Register and Get Certified

Step 1

Send an email of your full name, phone number, email address and location to

Step 2

You will be contacted on the certification course date and sent a copy of the membership application form and available payment options.

Step 3

You are to download and print the form, fill the form and return the form with other documents physically or through proxy (a person appointed by you) at the Institute of Customer Service of Nigeria (ICSN), PEI Centre Building, 2 Eko Akete Close, off St-Gregory Road, Obalende, Ikoyi, Lagos. with your full payment. Payment is via cash at the centre. NB: Payment must be completed before certification course. 

Registration Fees...

Student Category
Qualification: In a tertiary institution
Application Fee: N2,500
Program Fees: N30,000

Graduate Category
Qualification: Fresh Graduates, NYSC, Workers with 1 – 3 years experience
Application Fee: N5,000
Program Fees :N45,000

Associate Category
Qualification: Workers 3 - 6 years experience
Application Fee: N5,000
Program Fees :N50,000

Full Member
Qualification: 6 to 14 years working experience
Application Fee: N5,000
Program Fees: N55,000

Senior Member
Qualification: 15+ years working experience
Application Fee: N5, 000
Program Fees: N60,000

Corporate Membership also available

Payment covers membership application, course materials, manuals, Professional course, and certification examination for membership.

Got Questions?

Time to call: 9am – 5pm (Mondays – Fridays)
07089996801, 07044647545

Or visit our office:
Institute of Customer Service of Nigeria (ICSN),
PEI Centre Building, Institute of Customer Service of Nigeria (ICSN),
2 Eko Akete Close, off St-Gregory Road,
Beside Women Police Barrack, Obalende, Ikoyi, Lagos.,
Dolphin Estate, Ikoyi, Lagos.

You can change your future in just 48 hours